ACAS Mediation

Our Managing Partner Anna Denton-Jones undertook the ACAS internal workplace mediation course in April 2008 following which she had to produce project work, complete qualificatin awarded by the ER. Under this Certificate Anna is now qualified to deal with the following issues:

• Understanding conflict and mediation in the workplace


• Introducing the clients to mediation


• Moving through the mediation process


• Skills and strategies for managing the mediation process


• Practising mediation skills

Anyone interested in findin out more about mediation and how it may assist in resolving workplace disputes please speak to Anna on 02920 647314.